Privacy & Security
Your personal information. You leave them with us, because you have to if you want to order something. But we can imagine that you would like to know why we ask for your personal data and what we do with it. We are happy to tell you that here. If you still have questions after reading this, please let us know via our customer service.
We put all the information you leave behind with us very safely under lock and key using the most modern techniques. Anyone who has nothing to do with your data simply cannot access it. If we give your data to someone else – you can read below why and when we do that – then we require that other person to handle your data as carefully as we do and only use it for the purpose for which he received it. If you feel that this is not happening, please let us know via our customer service.
We often use your data to offer you the most personal shopping experience possible. We adapt what you see on lagalerianerja.com to your interests. In this way we make one person happy with offers for, for example, towels and the other with scarves. For example, we use data from previous orders, your IP address and surfing and search behavior stored in cookies. You can read more about cookies below.
What else do we do with your data?
We use your data for various purposes. After this you can see which goals those are. We use data received from you, but also data collected by ourselves. For example, data about your visit to our website.
Deliver your order
For your order we need your name, e-mail address, address(es), payment details and sometimes your telephone number. This allows us to deliver your order and keep you informed about your order. We also give your data to delivery services, so that you can actually receive your order. And we see to it that they handle your data as carefully as we do.
In your account on lagalerianerja.com we store, among other things, the following information: your name, address(es), telephone number, e-mail address, delivery and payment details and specified information and interests (for example if we have asked you about your date of birth). Handy, because then you don’t have to enter this data every time. We also store information about your previous orders so that you can easily find them.
You can call, email, Whatsapp and chat with us via our website. In order to be able to help you quickly with questions, we use your data and make notes that we keep. Handy if you call us again. Data about the telephone conversation with you is not registered, but a chat or Whatsapp is saved. You help us with analyzes and improvements of our services so that we can actually find your complaint or comment, for example.
You can sign up for our newsletter. This way you stay informed of our great offers, SALE and other promotions. We have general and personal newsletters. We compile the personal newsletters based on your data, such as previous orders. That makes the newsletter more interesting for you. If you no longer wish to receive newsletters from us, you can easily unsubscribe via the link at the bottom of the relevant newsletter.
We love reviews. And our customers too. If you want to write a review, choose whether your personal details or your name are visible to other visitors and whether we can contact you about your review. We keep track of who writes which review.
We have so many items in our store that we are happy to help you on your way. For example by pointing you to articles that are of interest to you. This is based on your previous visits to our website. We then look at cookies and your IP address, but also at what you previously bought from us and your interests that we know because we have asked you about it. We will not give the towel that you have just bought as a tip. In addition, we and our advertising networks and media agencies can show you advertisements. This is based on your previous visits to our websites and the websites of third parties. We and our advertising networks and media agencies then collect your surfing, searching and purchasing behavior on the basis of cookie techniques, your IP address and the advertisement number that is linked to the device you use to surf. Read more about cookies and how to turn them off if you wish.
Nobody wants fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
What do we not do with your data?
We never use your data to show you different prices than to other customers. All our customers see the same prices for our items and products. We never sell your data to others. Promise! We are far too proud that you are our customer.
Is your data incorrect or do you have other questions? If something is not right or if you want to view your data or have it removed, please feel free to contact our customer service. We are available to help you.